Frequently Asked Questions (FAQ)
Welcome to the EamesHermanMiller.com Frequently Asked Questions page.
We understand that purchasing premium furniture online is an important decision. Our aim is to provide complete transparency and answer every question you may have before purchasing your Eames-style lounge chair, ottoman, office chair, or luxury furniture piece.
If you cannot find your answer below, please contact our customer support team and we will be happy to assist you.
About EamesHermanMiller.com
What is EamesHermanMiller.com?
EamesHermanMiller.com is a specialist online furniture retailer offering premium-quality designer-inspired furniture, including iconic lounge chairs, ottomans, executive chairs, office seating, and modern home furniture.
Our mission is to make timeless mid-century modern furniture designs accessible to customers worldwide while maintaining excellent craftsmanship, comfort, and value.
Where is EamesHermanMiller.com based?
EamesHermanMiller.com operates from the United Kingdom and serves customers internationally, including:
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United Kingdom
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Europe
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United States
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Canada
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Australia
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Other selected worldwide locations
What type of furniture do you sell?
We specialise in:
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Eames-style lounge chairs
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Lounge chairs with matching ottomans
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Mid-century modern furniture
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Executive office chairs
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Designer-inspired seating
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Luxury home furniture
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Contemporary workspace furniture
Eames Lounge Chair Questions
What is an Eames Lounge Chair?
The Eames Lounge Chair is one of the most recognised furniture designs in modern history.
It is known for:
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Elegant curved wood shells
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Premium upholstery
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Deep comfort
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Timeless mid-century design
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Matching ottoman support
Our Eames-style lounge chairs are inspired by this iconic aesthetic.
Are your Eames chairs original Herman Miller products?
Our products are designer-inspired interpretations of the famous Eames Lounge Chair style.
They are designed to capture the appearance, comfort, and elegance of the original mid-century modern design at a more accessible price.
We are not affiliated with Herman Miller unless explicitly stated.
Why choose an Eames-inspired chair instead of an original?
Original designer furniture can be extremely expensive and may not suit every customer's budget.
Our Eames-inspired chairs provide:
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Similar visual appeal
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Luxury appearance
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Comfortable seating
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Premium materials
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Excellent value
They allow customers to enjoy the iconic design style without the premium price of an original collectible piece.
Are Eames-style chairs comfortable?
Yes.
Comfort is one of the key features of our lounge chairs.
They include:
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Ergonomic reclining design
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Supportive backrest
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Thick cushioning
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Spacious seating area
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Relaxing foot support with matching ottoman
They are ideal for reading, relaxing, watching television, working, or enjoying your living space.
Does the chair come with the ottoman?
Selected models include a matching ottoman.
Please check the individual product description before ordering to confirm whether the ottoman is included.
Can the ottoman be purchased separately?
Availability depends on the product model.
Please contact us if you require a separate ottoman.
Materials & Quality Questions
What materials are used in your lounge chairs?
Our chairs are manufactured using carefully selected materials, including:
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Premium upholstery
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High-density foam cushioning
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Layered plywood shell construction
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Walnut-style wood finish
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Strong metal base components
Material specifications vary by product model.
Are your chairs made from real wood?
Our chairs feature high-quality wooden shells and finishes designed to replicate the classic walnut plywood appearance.
Please refer to each product page for exact material details.
What type of upholstery is available?
Depending on the model, upholstery options may include:
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Leather-style finishes
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Premium synthetic leather
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Other luxury upholstery options
Available colours and materials are listed on each product page.
Will the wood grain be exactly the same as the product image?
No.
Natural wood products have unique characteristics.
Small differences in:
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Wood grain
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Colour tone
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Texture
are normal and make each piece unique.
Are your chairs suitable for everyday use?
Yes.
Our chairs are designed for regular residential use in:
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Living rooms
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Home offices
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Libraries
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Bedrooms
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Relaxation areas
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Executive spaces
How much weight can the chair support?
Weight capacity varies depending on the model.
Please refer to the product specifications or contact us if you require specific information.
Ordering Questions
How do I place an order?
Ordering is simple:
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Select your preferred product.
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Choose colour or finish.
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Add the item to your basket.
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Proceed to secure checkout.
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Complete payment.
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Receive your confirmation email.
Your order will then be prepared for dispatch.
Can I order without creating an account?
Yes.
You can complete your purchase as a guest customer.
Creating an account is optional but allows easier order tracking and future purchases.
Will I receive an order confirmation?
Yes.
After successful payment, you will receive an email confirmation containing:
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Order details
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Product information
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Payment confirmation
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Delivery information
Can I change my order after placing it?
Please contact us immediately if you need to make changes.
Changes are only possible before your order enters the dispatch process.
Once shipped, changes may not be possible.
Payment Questions
What payment methods do you accept?
We accept secure payment methods available at checkout, which may include:
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Debit cards
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Credit cards
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Online payment providers
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Other secure payment options
Is payment secure?
Yes.
All payments are processed using secure payment technology.
Your financial information is protected and we do not store complete card details.
Are there any hidden charges?
No.
The price shown at checkout is the amount you pay.
For eligible destinations, there are no unexpected:
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Import duties
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VAT charges
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Customs fees
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Clearance charges
Shipping Questions
Do you offer free delivery?
Yes.
We provide FREE shipping to:
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UK
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Europe
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USA
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Canada
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Australia
Do customers pay VAT or import duty?
No.
For eligible destinations, customers will not need to pay:
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VAT upon delivery
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Import tax
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Customs duty
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Brokerage fees
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Clearance charges
How long does delivery take?
Estimated delivery:
United Kingdom:
3–10 business days
Europe:
5–12 business days
USA:
7–15 business days
Canada:
7–15 business days
Australia:
7–18 business days
Delivery times may vary depending on location and courier conditions.
Do you provide tracking?
Yes.
Tracking information will be provided once your order has been dispatched.
Will the courier deliver to my home?
Yes.
Orders are delivered to the address provided during checkout.
Large furniture deliveries may require assistance depending on the delivery location.
What happens if I miss my delivery?
The courier may:
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Attempt delivery again
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Leave collection instructions
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Contact you to arrange another delivery
Assembly Questions
Does the chair require assembly?
Some products require minor assembly.
Assembly instructions are included where required.
Is assembly difficult?
Most customers can assemble our furniture easily using the included instructions and supplied hardware.
Do you offer assembly services?
Assembly availability depends on location.
Please contact us before ordering if you require assistance.
Returns & Refund Questions
Can I return my chair if I change my mind?
Yes.
Eligible items can be returned according to our Return & Refund Policy.
For change-of-mind returns:
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Customer pays return shipping costs.
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Item must be unused.
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Original packaging must be retained.
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Product must be in resalable condition.
What if my product arrives damaged?
Please contact us within 48 hours of delivery.
Send:
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Order number
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Photos of damage
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Packaging photographs
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Description of the problem
We will investigate and provide a suitable solution.
How long do refunds take?
After inspection and approval, refunds are processed to the original payment method.
Bank processing times vary.
Warranty Questions
Do your products have a warranty?
Yes.
Our products are covered against manufacturing defects.
Warranty does not cover:
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Accidental damage
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Misuse
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Normal wear and tear
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Incorrect assembly
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Improper maintenance
How should I clean and maintain my chair?
To maintain your furniture:
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Avoid direct sunlight exposure
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Use suitable cleaning products
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Avoid harsh chemicals
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Clean regularly
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Follow care instructions
Business & Trade Customers
Do you supply businesses?
Yes.
We supply:
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Offices
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Hotels
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Interior designers
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Property developers
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Commercial projects
Do you offer bulk discounts?
Yes.
For larger orders, please contact us with:
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Required quantity
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Product selection
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Delivery location
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Project details
Can interior designers work with you?
Yes.
We welcome partnerships with designers and trade professionals.
Customer Support
How can I contact you?
Farrukh Sair
Email:
farrukh.sair@hotmail.co.uk
Phone:
00447414618744
WhatsApp:
Chat with us on WhatsApp
Still Have Questions?
If your question is not answered above, please contact our support team.
At EamesHermanMiller.com, we are committed to providing premium furniture, transparent service, secure shopping, and a seamless customer experience worldwide.