Terms of service

Terms of Service

Effective Date: 29 July 2026

Welcome to EamesHermanMiller.com ("we," "our," "us," or the "Website"). These Terms of Service ("Terms") govern your access to and use of our Website, products, and services. By accessing, browsing, or placing an order through EamesHermanMiller.com, you agree to be legally bound by these Terms.

If you do not agree to these Terms, you must not use this Website.

1. About Us

EamesHermanMiller.com is an online retailer offering premium lounge chairs, ottomans, office seating, home furniture, and related accessories to customers in the United Kingdom and internationally.

2. Eligibility

By using this Website, you confirm that:

  • You are at least 18 years of age or have the permission of a parent or legal guardian.

  • You have the legal capacity to enter into binding contracts.

  • The information you provide is accurate and complete.

  • You will use the Website only for lawful purposes.

3. Acceptance of Orders

All orders are subject to acceptance and stock availability.

After placing an order, you will receive an order confirmation email acknowledging receipt of your order. This confirmation does not constitute acceptance of your order.

A contract is formed only when we dispatch your order.

We reserve the right to refuse or cancel any order at our discretion, including where:

  • payment cannot be verified;

  • pricing errors occur;

  • products become unavailable;

  • fraud is suspected;

  • incorrect customer information has been supplied; or

  • shipment to a particular destination is not possible.

If payment has already been taken for a cancelled order, it will be refunded using the original payment method.

4. Product Information

We make every effort to ensure that product descriptions, specifications, dimensions, colours, and images are accurate.

However:

  • colours may vary depending on monitor settings and lighting;

  • natural wood, leather, veneer, and other materials may display unique grain, texture, or colour variations;

  • dimensions may vary slightly due to manufacturing tolerances; and

  • product photographs are for illustrative purposes and may include accessories not supplied.

Minor variations are not considered defects.

5. Pricing

All prices displayed are shown in the applicable currency at the time of purchase.

Prices may be changed at any time without prior notice.

Despite our best efforts, occasional pricing errors may occur.

Where a pricing error is identified before dispatch, we reserve the right to:

  • cancel the order; or

  • offer the customer the opportunity to purchase at the correct price.

6. Payment

Payment must be received in full before dispatch.

We accept payment methods displayed during checkout.

By submitting payment, you confirm that:

  • you are authorised to use the chosen payment method; and

  • sufficient funds are available.

Orders suspected of fraud may be delayed or cancelled pending verification.

7. Shipping and Delivery

Estimated delivery times are provided for guidance only.

Delivery dates are estimates and are not guaranteed.

Delays may occur due to:

  • customs inspections;

  • weather conditions;

  • courier disruptions;

  • public holidays;

  • industrial action;

  • force majeure events; or

  • circumstances beyond our reasonable control.

Risk in the goods passes to the customer upon delivery.

Ownership of the goods passes only after full payment has been received.

8. Inspection Upon Delivery

Customers should inspect their order immediately upon arrival.

Any visible damage, shortages, or incorrect items should be reported as soon as possible, ideally within 48 hours of delivery.

Failure to notify us promptly may affect the outcome of any claim.

9. Returns and Refunds

Returns are governed by our separate Return & Refund Policy.

Customers should review that policy before placing an order.

Where there is any conflict between these Terms and the Return & Refund Policy regarding returns, the Return & Refund Policy will apply to return procedures.

10. Customer Responsibilities

Customers agree to:

  • provide accurate delivery information;

  • ensure someone is available to receive deliveries where required;

  • inspect goods promptly;

  • follow all product care instructions;

  • use products safely and appropriately;

  • avoid misuse, modification, or improper assembly.

11. Furniture Assembly

Certain products require assembly.

Assembly instructions are supplied where applicable.

Improper assembly may:

  • void applicable warranties;

  • affect product safety; and

  • reduce the lifespan of the furniture.

We are not responsible for damage caused by incorrect assembly.

12. Product Care

Customers are responsible for maintaining products according to recommended care instructions.

Normal wear and tear, fading, scratches, dents, accidental damage, misuse, abuse, pet damage, or neglect are not manufacturing defects.

13. Warranty

Where applicable, products may include a manufacturer's or retailer's warranty against manufacturing defects.

Warranty coverage does not include:

  • accidental damage;

  • misuse;

  • improper assembly;

  • commercial misuse (unless expressly permitted);

  • modifications;

  • neglect;

  • normal wear and tear; or

  • damage caused by improper cleaning products.

Warranty remedies may include repair, replacement, replacement parts, or another appropriate solution at our discretion.

14. Intellectual Property

All content on EamesHermanMiller.com, including but not limited to:

  • text;

  • graphics;

  • logos;

  • icons;

  • photographs;

  • videos;

  • product descriptions;

  • page layouts;

  • software; and

  • website design,

is owned by or licensed to us and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, publish, modify, sell, or exploit any content without our prior written consent.

15. Website Use

You agree not to:

  • interfere with Website functionality;

  • introduce malware, viruses, or malicious code;

  • attempt unauthorised access to our systems;

  • scrape or harvest Website content;

  • use automated tools to collect data without permission;

  • impersonate another individual or organisation; or

  • engage in unlawful activities using the Website.

We reserve the right to suspend or terminate access for violations of these Terms.

16. User Content

Where customers submit reviews, photographs, testimonials, or other content, they grant EamesHermanMiller.com a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, edit, and display that content for marketing, promotional, and operational purposes.

Customers remain responsible for ensuring submitted content does not infringe the rights of others.

17. Promotional Offers

Discount codes, promotional offers, vouchers, and sales:

  • may be withdrawn at any time;

  • cannot normally be combined unless expressly stated;

  • cannot be exchanged for cash;

  • may exclude selected products; and

  • may be subject to additional conditions.

18. Gift Cards

Where gift cards are offered:

  • they are non-refundable except where required by law;

  • they cannot be redeemed for cash; and

  • lost or stolen gift cards may not be replaced.

19. Limitation of Liability

To the fullest extent permitted by law:

  • our total liability shall not exceed the amount paid for the relevant product;

  • we shall not be liable for indirect, incidental, special, or consequential losses, including loss of profits, business interruption, or loss of data arising from the use of our Website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded under applicable law.

20. Indemnity

You agree to indemnify and hold harmless EamesHermanMiller.com, its directors, employees, contractors, affiliates, and service providers from claims, damages, liabilities, costs, and expenses arising from:

  • your breach of these Terms;

  • misuse of the Website;

  • unlawful conduct; or

  • infringement of third-party rights.

21. Force Majeure

We shall not be liable for delays or failures caused by events beyond our reasonable control, including but not limited to:

  • natural disasters;

  • pandemics;

  • governmental restrictions;

  • strikes;

  • war;

  • cyber-attacks;

  • power failures; or

  • transportation disruptions.

22. Privacy

Your use of this Website is also governed by our Privacy Policy and Cookie Policy.

By using the Website, you consent to the collection and processing of information in accordance with those policies.

23. Third-Party Links

Our Website may contain links to third-party websites.

We are not responsible for the content, privacy practices, or services provided by those external websites.

Accessing third-party websites is at your own risk.

24. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

25. Waiver

Failure by us to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.

26. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between you and EamesHermanMiller.com regarding your use of the Website and the purchase of products.

27. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales unless mandatory consumer protection laws in your country of residence provide otherwise.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where applicable consumer laws provide otherwise.

28. Changes to These Terms

We reserve the right to amend or update these Terms of Service at any time.

Changes become effective immediately upon publication on EamesHermanMiller.com.

Customers are encouraged to review these Terms regularly before placing an order.

29. Contact Us

If you have any questions regarding these Terms of Service, please contact our customer support team.

Please include:

  • Your full name

  • Order number (if applicable)

  • Contact details

  • A clear description of your enquiry

We aim to respond to all enquiries as promptly as possible.

Thank you for choosing EamesHermanMiller.com. We appreciate your trust and are committed to providing high-quality furniture, secure online shopping, and excellent customer service.