Shipping policy

Shipping Policy

Effective Date: 29 July 2026

At EamesHermanMiller.com, we are committed to providing a simple, transparent, and worry-free delivery experience. We proudly offer FREE shipping on all eligible orders to customers across Europe, the United States, Canada, and Australia, with no additional VAT, import duties, customs fees, or clearance charges payable by the customer upon delivery.

Please read this Shipping Policy carefully before placing your order.

Free Worldwide Shipping

We are pleased to offer FREE standard shipping on all eligible furniture orders to the following regions:

  • United Kingdom

  • European countries

  • United States of America (USA)

  • Australia

There are no shipping charges added at checkout for eligible destinations.

No Hidden Charges

The price you see at checkout is the price you pay.

For eligible deliveries to the countries and regions listed above:

  • No VAT will be collected from you upon delivery.

  • No customs duties will be payable by you upon delivery.

  • No import taxes will be charged to you upon delivery.

  • No customs brokerage or customs clearance fees will be payable by you upon delivery.

  • No additional shipping charges will be requested after your order has been placed.

Our goal is to provide a smooth, door-to-door delivery experience with no unexpected costs for our customers.

Countries We Deliver To

We currently deliver to customers in:

  • United Kingdom

  • Germany

  • France

  • Italy

  • Spain

  • Netherlands

  • Belgium

  • Austria

  • Sweden

  • Denmark

  • Ireland

  • Portugal

  • Finland

  • Luxembourg

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Croatia

  • Hungary

  • Romania

  • Bulgaria

  • Greece

  • Estonia

  • Latvia

  • Lithuania

as well as:

  • United States

  • Canada

  • Australia

We continue to expand our delivery network and may add additional countries in the future.

Order Processing

Once your order has been successfully placed:

  • You will receive an order confirmation email.

  • Our team will carefully verify your order.

  • Your furniture will undergo quality inspection before dispatch.

  • Your order will be securely packaged for transportation.

  • You will receive shipping confirmation once your order has been dispatched.

Most orders are processed within 1–3 business days.

During busy periods, promotional events, public holidays, or product launches, processing times may be slightly longer.

Estimated Delivery Times

Estimated delivery times are:

United Kingdom

  • Approximately 3–10 business days

Europe

  • Approximately 5–12 business days

United States

  • Approximately 7–15 business days

Canada

  • Approximately 7–15 business days

Australia

  • Approximately 7–18 business days

Delivery estimates are provided for guidance only and are not guaranteed.

Tracking Information

Once your order has been shipped, you will receive:

  • Shipping confirmation

  • Tracking number (where available)

  • Courier information

  • Delivery updates

Tracking information may take 24–72 hours to become active after dispatch.

Delivery Partners

To ensure reliable delivery, we work with reputable national and international courier companies and freight carriers.

Depending on your location and the size of your order, deliveries may be completed by different logistics providers selected to offer the most efficient and secure service.

Furniture Packaging

Every order is carefully prepared before dispatch.

Our furniture is packaged using protective materials designed to minimise the risk of damage during transportation.

Packaging may include:

  • Protective foam

  • Corner protectors

  • Heavy-duty cartons

  • Protective wrapping

  • Reinforced packaging for larger items

Signature on Delivery

Certain deliveries may require a signature upon receipt.

If nobody is available to accept the delivery, the courier may:

  • leave a collection card;

  • contact you to arrange redelivery; or

  • hold the shipment at a local depot for collection.

Procedures vary depending on the delivery company.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that:

  • street address is correct;

  • postcode or ZIP code is accurate;

  • contact telephone number is correct;

  • recipient name is accurate.

Incorrect or incomplete information may delay delivery.

If a shipment is returned due to incorrect address details, additional shipping costs may apply.

Address Changes

If you need to change your delivery address after placing an order, please contact us as soon as possible.

Once an order has been dispatched, we cannot guarantee that address changes can be made.

Order Tracking

Customers are encouraged to monitor their shipment using the tracking information provided.

If you experience any unexpected delays, our customer support team will be happy to assist.

Delivery Delays

Although we work hard to deliver every order promptly, delays may occasionally occur due to circumstances beyond our control, including:

  • severe weather;

  • customs inspections;

  • transportation disruptions;

  • public holidays;

  • industrial action;

  • natural disasters;

  • carrier delays;

  • remote delivery locations; or

  • other force majeure events.

We appreciate your patience should such delays occur.

Remote Locations

Deliveries to remote or rural areas may require additional transit time.

While shipping remains free to eligible destinations, estimated delivery times may be slightly longer than those quoted for metropolitan areas.

Large Furniture Deliveries

Some furniture items are large or heavy and may be delivered by specialist furniture carriers.

Depending on your location, deliveries may be made by:

  • one-person delivery;

  • two-person delivery; or

  • specialist freight services.

Customers should ensure there is suitable access to the delivery location.

Delivery Inspection

Please inspect your order upon arrival.

If you notice:

  • damaged packaging;

  • visible damage;

  • missing items;

  • incorrect products; or

  • signs of mishandling,

please notify us within 48 hours of delivery.

Where possible, please retain the original packaging and provide photographs to assist with our investigation.

Failed Deliveries

Delivery may be unsuccessful if:

  • the address is incorrect;

  • nobody is available to receive the shipment where a signature is required;

  • access to the property is restricted; or

  • the courier cannot safely complete delivery.

Where additional delivery attempts are required due to customer-related circumstances, additional charges may apply.

Refused Deliveries

If a customer refuses delivery without prior agreement with us, the order may be treated as a return.

Any costs incurred due to the refused delivery that are not recoverable by us may be deducted from any applicable refund in accordance with our Return & Refund Policy.

Multiple Shipments

Where an order contains multiple products, items may occasionally be shipped separately.

Customers will not be charged additional shipping fees for split shipments.

Customs and Import Charges

For deliveries to our supported destinations, customers will not be required to pay:

  • customs duties;

  • import VAT;

  • import taxes;

  • customs brokerage fees; or

  • customs clearance charges

upon delivery of their order.

Where applicable, these costs are handled as part of our shipping arrangements, allowing your order to arrive without unexpected import charges.

Delivery Times Are Estimates

Delivery dates provided by EamesHermanMiller.com are estimates only.

While we strive to meet all estimated delivery windows, we cannot guarantee delivery on a specific date unless expressly agreed in writing.

Force Majeure

We shall not be held responsible for delays caused by events beyond our reasonable control, including but not limited to:

  • natural disasters;

  • pandemics;

  • war;

  • government restrictions;

  • transportation interruptions;

  • cyber incidents;

  • labour shortages;

  • port congestion;

  • customs inspections; or

  • severe weather.

Shipping Restrictions

We reserve the right to refuse or cancel delivery to locations where shipping is impractical, prohibited by law, or unavailable due to carrier restrictions.

If an order cannot be fulfilled for these reasons, any payment received will be refunded.

Questions About Shipping

If you have any questions regarding shipping, delivery, tracking, or your order, please contact our customer support team before placing your order or at any stage during the delivery process.

Please include:

  • Your full name

  • Order number (if applicable)

  • Delivery country

  • Delivery postcode or ZIP code

  • Details of your enquiry

Our team will be happy to assist you.

Policy Updates

We reserve the right to amend this Shipping Policy at any time without prior notice.

Any updates become effective immediately upon publication on EamesHermanMiller.com.

Customers are encouraged to review this policy periodically before placing an order.

Thank you for choosing EamesHermanMiller.com. We are committed to delivering premium furniture with free shipping, no hidden costs, and no additional VAT, customs duties, or import taxes for eligible deliveries to Europe, the United States, Canada, and Australia, ensuring a straightforward and enjoyable shopping experience from checkout to your doorstep.